At duel21, your privacy is more than an obligation — it is our commitment. This policy transparently explains how we collect, use, store, and protect the personal information of every member in Malaysia.
We invest in the best technologies and processes to ensure your personal data is kept secure and managed responsibly.
All data transmitted between your device and duel21's servers is protected using 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
Your personal data is stored on servers protected by multi-layered firewalls and intrusion detection systems. Physical and digital access to our databases is strictly limited to authorised personnel only.
Only duel21 staff who require data access for operational or customer support purposes are permitted. All access is logged and periodically audited to ensure full compliance.
Duel21 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial gain. Your data belongs to you.
All your financial transaction records — including deposits, withdrawals, and betting history — are handled with the highest level of confidentiality and cannot be accessed by external parties without a court order.
Duel21 fully complies with the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations in handling members' personal information.
Welcome to the duel21 Privacy Policy page. We understand that your trust is our most valuable asset. As a trusted online sports betting and casino platform in Malaysia, duel21 is committed to protecting every piece of personal information you share with us throughout your use of this platform.
This Privacy Policy is prepared in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA) and clearly outlines our practices regarding the collection, processing, storage, disclosure, and protection of members' personal data. We encourage you to read this policy carefully in full so that you fully understand your rights as a duel21 user.
This policy applies to all users who register, browse, or use any part of the duel21 platform — including the website, mobile app, and any related services we offer.
Important Note: By registering an account or using the duel21 platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please stop using our platform.
Duel21 only collects data that is genuinely necessary to provide our services safely and efficiently. The following are the categories of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (MyKad) | KYC Verification & Age Verification |
| Contact Information | Email address, phone number, residential address | Communication & Account Verification |
| Financial Information | Bank account number, bank name, transaction records | Deposit & Withdrawal Processing |
| Technical Data | IP address, device type, operating system, browser | Security & Fraud Prevention |
| Usage Data | Betting history, games played, activity logs | Service Improvement & Compliance |
| Communication Data | Support chat records, emails sent | Customer support & audit records |
Some information is collected directly from you during registration or KYC verification. Technical and usage data is collected automatically through standard tracking technologies such as cookies and server logs when you use our platform.
Every piece of data we collect has a clear and lawful purpose. duel21 uses your personal information for the following purposes:
Marketing: You may withdraw consent to receive marketing communications at any time by updating your preferences in your account settings or contacting our support team. Withdrawing marketing consent will not affect your account's core services.
Duel21 takes a highly cautious approach to data sharing. We do not disclose your personal information to third parties except in the following necessary and legally valid situations:
All third parties that receive personal data from duel21 are required to protect that information to a data protection standard no lower than the one we uphold ourselves.
Duel21 uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:
You can manage cookie settings through your internet browser settings. However, disabling certain cookies may affect the functionality and your experience when using the duel21 platform.
Reminder: Session cookies used for login are essential to your account security. We recommend that you do not disable this type of cookie while using the duel21 platform.
Duel21 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
Data Retention Period: Your personal data is retained for as long as your account is active or as long as necessary to provide our services. Following account closure, certain data may be retained for the period required by law — typically between 5 and 7 years — for audit and regulatory compliance purposes.
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.
As a duel21 member and as a Malaysian citizen or resident, you have certain rights regarding the personal data we handle. duel21 fully respects these rights:
You have the right to request a copy of the personal data we hold relating to your account.
You may request that we correct any inaccurate or incomplete information.
In certain circumstances, you may request that we delete your personal data.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer.
You may request that we restrict the processing of your data in certain circumstances.
To submit any request relating to the rights above, please contact our data protection team via email at [email protected]. We will respond to your request within 14 business days. In some circumstances, we may need to verify your identity before processing the request.
The duel21 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from children under the age of 18.
If we determine that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and terminate the account in question. Any deposits made through that account will be frozen pending investigation.
Parents or guardians who become aware that their child or dependent has registered at duel21 without authorisation are requested to contact our support team immediately at [email protected].
Duel21 reserves the right to update or amend this Privacy Policy from time to time in response to legal changes, shifts in business practices, or improvements to our services. Any significant amendments will be communicated to you via:
The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. You are encouraged to check this page periodically. Your continued use of the duel21 platform after any amendments take effect constitutes your acceptance of those changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are here to help. The duel21 data protection team can be reached via:
We aim to respond to all privacy-related enquiries within 3 to 5 business days. For more complex requests such as data access requests or account deletion, processing may take up to 14 business days.
Complaints to Authorities: If you are unsatisfied with how we have handled your privacy complaint, you have the right to file a complaint with the Malaysia Personal Data Protection Commissioner or the relevant regulatory authority in your jurisdiction.
Your privacy and security are our priority. Register today and enjoy a safe, fair, and responsible gaming experience alongside thousands of duel21 members across Malaysia.